Terms of service

CREOGLASS®

TERMS AND CONDITIONS OF SALE

Version 2.0 – Commercial Edition

These Terms and Conditions ("Terms") govern every quotation, estimate, order, contract, supply, manufacture, delivery and installation of products and services provided by CreoGlass®, a trading name of Bonimi Interior Design Ltd ("the Company").

By requesting a quotation, paying a survey fee or deposit, accepting a quotation, approving drawings, placing an order, or instructing the Company to proceed, the Customer agrees to be legally bound by these Terms.

 

 

PART A – INTRODUCTION

1. DEFINITIONS

Unless the context otherwise requires, the following expressions shall have the meanings set out below.

1.1 Company

"Company" means Bonimi Interior Design Ltd, trading as CreoGlass®, together with its directors, employees, subcontractors and authorised representatives.

1.2 Customer

"Customer" means any individual, partnership, company, developer, contractor, architect, interior designer, public body or other person purchasing Goods or Services from the Company.

1.3 Goods

"Goods" include, without limitation:

  • Glass splashbacks

  • Toughened glass

  • Printed glass

  • Mirrors

  • Antique mirrors

  • Toughened mirrors

  • Glass worktops

  • Shower screens

  • Balustrades

  • Juliet balconies

  • Decorative glass

  • Glass wall cladding

  • Wardrobe doors

  • Media walls

  • LED illuminated products

  • Decorative wall panels

  • Architectural glass

  • Glass shelving

  • Accessories

  • Hardware

  • Any bespoke manufactured products supplied by the Company.

1.4 Services

"Services" include:

  • Consultation

  • Design

  • Technical advice

  • Site surveys

  • Measuring

  • CAD drawings

  • SketchUp models

  • Visualisations

  • AI generated renderings

  • Engineering coordination

  • Manufacturing

  • Supply

  • Delivery

  • Installation

  • Repairs

  • Warranty inspections

  • Aftercare.

1.5 Contract

The legally binding agreement formed between the Company and the Customer consisting of:

  • these Terms;

  • the accepted quotation;

  • approved drawings;

  • written variations;

  • order confirmation;

  • and any documents expressly incorporated into the Contract.

1.6 Practical Completion

Practical Completion occurs when the Goods have been installed or delivered sufficiently for their intended purpose, notwithstanding the existence of minor defects or snagging items which do not materially affect their safe use, function or overall appearance.

1.7 Working Day

A Working Day means Monday to Friday excluding public holidays in England and Wales.

1.8 Bespoke Goods

Goods manufactured specifically to the Customer's individual requirements and which cannot reasonably be resold without substantial loss.

 

 

2. INTERPRETATION

2.1

Headings are included for convenience only and shall not affect interpretation.

2.2

Words importing the singular include the plural and vice versa.

2.3

References to legislation include any amendment, replacement or re-enactment.

2.4

References to "including" or "includes" shall mean "including without limitation."

2.5

Any obligation on the Customer not to do something includes an obligation not to permit another person to do that thing.

 

 

3. APPLICATION OF THESE TERMS

3.1

These Terms apply to every quotation, estimate, survey, order, invoice, manufacture, delivery and installation undertaken by the Company.

3.2

These Terms shall prevail over any purchase order, specification or terms supplied by the Customer unless expressly agreed in writing by a Director of the Company.

3.3

No employee, surveyor, installer or subcontractor has authority to amend these Terms unless confirmed in writing by a Director.

3.4

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

3.5

Nothing within these Terms affects any statutory rights which cannot lawfully be excluded, including those available under the Consumer Rights Act 2015.

 

 

PART B – QUOTATIONS & CONTRACT FORMATION

4. QUOTATIONS

4.1

Unless otherwise stated in writing, quotations remain valid for fourteen (14) calendar days from the date of issue.

4.2

Quotations are based solely upon information available when prepared.

4.3

The Company reserves the right to revise any quotation where:

  • dimensions change;

  • specifications change;

  • site conditions differ;

  • access arrangements change;

  • imported material costs increase;

  • supplier prices increase;

  • exchange rates materially affect manufacturing costs;

  • errors or omissions are discovered.

4.4

Verbal prices, budget estimates and indicative figures are provided for guidance only and shall not constitute an offer capable of acceptance.

4.5

The Company may withdraw or amend any quotation prior to formal acceptance.

4.6

Unless expressly stated, quotations exclude:

  • electrical works;

  • plumbing;

  • decorating;

  • plastering;

  • structural alterations;

  • waste removal;

  • parking permits;

  • congestion charges;

  • ULEZ charges;

  • specialist lifting equipment;

  • scaffolding;

  • cranes;

  • traffic management;

  • permits;

  • making good;

  • works by third parties.

 

 

5. CUSTOMER INFORMATION

5.1

The Customer warrants that all drawings, dimensions, specifications and information supplied are accurate.

5.2

Where the Company prepares its quotation using information supplied by the Customer, the Company shall be entitled to rely upon that information unless a professional survey has subsequently been undertaken.

5.3

The Company accepts no liability for delays, inaccuracies, manufacturing costs or replacement costs arising from incorrect information supplied by:

  • the Customer;

  • architects;

  • kitchen suppliers;

  • builders;

  • designers;

  • contractors;

  • third parties.

5.4

Should revised information become available after quotation, the Company reserves the right to issue a revised quotation.

 

 

6. ACCEPTANCE OF ORDERS

An order shall become legally binding when any one of the following occurs:

  • written acceptance;

  • payment of a survey fee;

  • payment of a deposit;

  • approval of drawings;

  • instruction to proceed;

  • commencement of manufacture;

  • commencement of installation.

 

 

7. BESPOKE PRODUCTS

7.1

The Customer acknowledges that the majority of Goods supplied by the Company are bespoke products manufactured specifically for the Contract.

7.2

Once manufacture has commenced, such Goods cannot ordinarily be cancelled or returned except where required by law.

7.3

Natural characteristics of glass, mirror and decorative materials may include slight variations in colour, clarity, texture, veining, reflectivity or appearance.

Provided such characteristics fall within recognised industry standards, they shall not constitute defects.

 

 

PART C – SITE SURVEYS & DESIGN SERVICES

8. PROFESSIONAL SITE SURVEYS

8.1 Purpose

The Company's survey is undertaken solely for the purpose of enabling the accurate manufacture and installation of the Company's own products.

It is not:

  • a building survey;

  • a structural survey;

  • a damp survey;

  • an electrical inspection;

  • a plumbing inspection;

  • or an engineering report.

8.2 Survey Scope

The survey may include:

  • dimensional verification;

  • assessment of access;

  • installation feasibility;

  • checking wall conditions;

  • identifying visible services;

  • identifying foreseeable installation risks.

8.3 Hidden Conditions

The Company cannot reasonably identify concealed defects including:

  • hidden pipes;

  • hidden electrical cables;

  • concealed steelwork;

  • hidden structural defects;

  • hidden water damage;

  • concealed services;

  • latent building defects.

The Company shall not be liable for defects which could not reasonably have been identified during a visual inspection.

8.4 Customer Disclosure

The Customer shall inform the Company before the survey of any known:

  • concealed services;

  • previous alterations;

  • structural movement;

  • underfloor heating;

  • asbestos;

  • specialist finishes;

  • unusual construction methods;

  • any circumstance which may affect manufacture or installation.

8.5 Survey Authority

Where the Company carries out a professional survey, those measurements shall replace all previous measurements supplied by the Customer.

8.6 Site Changes

If the Customer alters:

  • cabinetry;

  • appliances;

  • worktops;

  • walls;

  • floors;

  • ceilings;

  • sockets;

  • plumbing;

  • lighting;

  • room layout;

after the survey has been completed, the Company accepts no responsibility for resulting inaccuracies.

A further survey may be required at additional cost.

8.7 Access

The Customer shall provide safe and unrestricted access to all relevant areas.

Failure to do so may result in aborted visit charges.

 

 

9. SURVEY FEES

9.1

Professional survey fees are payable in advance.

9.2

Survey fees become non-refundable immediately upon completion of the survey.

9.3

Unless otherwise stated, survey fees shall be deducted from the Contract value where the Customer proceeds with the order.

9.4

The Company reserves the right to charge additional survey fees where repeat attendance becomes necessary due to Customer alterations, lack of access or changes in project scope.

 

 

10. DESIGN SERVICES

10.1

Drawings, CAD models, visualisations and renderings are prepared solely for the purpose of manufacturing the Company's products.

10.2

The Customer shall carefully review all drawings before approval.

Approval confirms that:

  • dimensions;

  • layouts;

  • cut-outs;

  • colours;

  • artwork;

  • orientations;

  • specifications

are correct.

10.3

Following approval, any requested changes may result in additional charges including redesign, remanufacture, labour and delivery costs.

10.4

Approval of drawings shall constitute authority for manufacture to commence.

 

 

11. INTELLECTUAL PROPERTY

11.1

All intellectual property created by the Company remains the exclusive property of the Company.

This includes:

  • survey notes;

  • dimensions;

  • sketches;

  • CAD drawings;

  • manufacturing drawings;

  • AI renderings;

  • SketchUp models;

  • visualisations;

  • cutting schedules;

  • photographs;

  • technical specifications;

  • engineering details.

11.2

No ownership of such material transfers to the Customer.

11.3

The Customer shall not reproduce, distribute, copy, publish or provide such material to another supplier without the Company's prior written consent.

11.4

Where the Customer wishes to purchase standalone design documentation or measured survey drawings, this shall be subject to a separate written agreement and additional professional fees.

11.5

The Company reserves the right to withhold drawings and technical documentation while any monies remain outstanding.

 

 

12. CUSTOMER APPROVALS

12.1

The Customer is responsible for checking every drawing before approval.

12.2

Failure to identify errors before approval shall not constitute negligence by the Company where the approved drawings accurately reflect the Customer's instructions.

12.3

The Company may rely upon the Customer's written approval when manufacturing bespoke Goods.

12.4

Manufacture shall not commence until approval has been received unless the Customer expressly instructs the Company in writing to proceed without approved drawings, in which case all associated risks shall remain with the Customer.

PART D – PAYMENT, CANCELLATIONS & VARIATIONS

13. SURVEY FEES, DEPOSITS & CANCELLATIONS

13.1 Survey Fees

Professional Site Survey & Design Consultation fees are payable in advance and confirm the Customer's instruction for the Company to attend the property.

13.2 Non-Refundable Survey Fees

Survey fees become non-refundable immediately upon completion of the survey, regardless of whether the Customer subsequently places an order.

13.3 Credit Against Order

Unless otherwise stated in writing, the survey fee shall be deducted from the final Contract value where the Customer proceeds with the order.

13.4 Manufacturing Deposits

Deposits paid towards bespoke Goods become non-refundable upon the earliest of:

  • approval of manufacturing drawings;

  • written instruction to proceed;

  • commencement of manufacture;

  • ordering of non-returnable materials;

  • commitment of significant labour or subcontractor costs.

13.5 Customer Cancellation Before Manufacture

Where the Customer cancels before manufacture commences, the Company may deduct all reasonable costs already incurred, including but not limited to:

  • surveys;

  • design work;

  • administration;

  • CAD drawings;

  • consultations;

  • materials already ordered;

  • subcontractor costs;

  • supplier cancellation charges.

The remaining balance, if any, shall be refunded.

13.6 Customer Cancellation After Manufacture

As bespoke Goods are manufactured specifically for the Customer, cancellation after manufacture has commenced will not normally be accepted.

Where cancellation is agreed, the Customer shall remain liable for all costs incurred up to the date of cancellation, which may include the full Contract value.

13.7 Company Cancellation

Should the Company be unable to fulfil the Contract due to circumstances beyond its reasonable control before manufacture commences, the Company shall refund all monies paid, less any agreed professional services already completed where permitted by law.

 

 

14. PAYMENT TERMS

14.1 Supply-Only Orders

Unless otherwise agreed in writing:

  • full payment is required before manufacture commences;

  • manufacturing lead times begin only upon receipt of cleared funds;

  • Goods shall not be released until payment has been received in full.

14.2 Supply & Installation Orders

Following completion of the Company's professional survey, a final quotation shall be issued based upon verified site measurements.

Payment terms shall be specified within the quotation or order confirmation.

Unless otherwise agreed, the Company may require:

  • full payment before manufacture; or

  • payment for materials before manufacture together with the balance upon Practical Completion.

14.3 Commercial Contracts

Alternative staged payment schedules may be agreed for commercial customers, developers, contractors and public sector organisations.

Such arrangements shall be confirmed in writing.

14.4 Variations

Additional works shall be invoiced separately unless expressly incorporated into the Contract.

The Company may require payment before carrying out additional works.

14.5 Suspension of Works

Where any payment becomes overdue, the Company may suspend:

  • manufacture;

  • delivery;

  • installation;

  • warranty attendance;

  • remedial works;

  • any other ongoing Contracts with the same Customer,

until all outstanding sums have been paid.

Any resulting delay shall not constitute a breach of Contract.

14.6 Practical Completion

Final payment shall become due upon Practical Completion notwithstanding the existence of minor snagging items that do not materially affect the intended use, safety or appearance of the installation.

14.7 Accepted Payment Methods

Unless otherwise agreed, payment may be made by:

  • bank transfer;

  • debit card;

  • credit card;

  • approved finance provider.

The Company reserves the right to verify payments before commencing manufacture.

 

 

15. LATE PAYMENT

15.1

Invoices shall be paid strictly in accordance with the agreed payment schedule.

15.2

Where payment remains outstanding, the Company reserves the right to:

  • suspend works;

  • suspend warranty services;

  • recover debt recovery costs;

  • recover legal costs where recoverable by law;

  • charge statutory interest on commercial debts.

15.3

Acceptance of late payment shall not constitute a waiver of any contractual rights.

 

 

16. VARIATIONS & CHANGE ORDERS

16.1

Any requested variation shall be submitted in writing.

16.2

The Company may issue a revised quotation before accepting any variation.

16.3

No variation shall become binding until confirmed by the Company in writing.

16.4

Variations requested after approval of manufacturing drawings may incur:

  • administration costs;

  • redesign;

  • revised CAD drawings;

  • additional surveys;

  • manufacturing costs;

  • replacement materials;

  • delivery charges;

  • installation charges.

16.5

Where manufacture has commenced, all costs incurred shall remain payable.

16.6

Replacement of completed bespoke Goods resulting from Customer-requested changes shall be chargeable in full.

16.7

Customer-requested variations may extend manufacturing and installation lead times.

 

 

PART E – BESPOKE MANUFACTURE

17. BESPOKE MANUFACTURING

17.1

The Customer acknowledges that bespoke products are individually manufactured and are not mass-produced.

17.2

The Company reserves the right to determine manufacturing methods appropriate to each project.

17.3

Unless expressly agreed, dimensions shall be manufactured within recognised industry tolerances.

17.4

The Company reserves the right to alter manufacturing methods where necessary to improve safety, structural integrity or compliance with applicable standards, provided the appearance and intended function are not materially affected.

 

 

18. MANUFACTURING TOLERANCES

The Customer acknowledges that glass manufacture is a precision process but cannot achieve absolute perfection.

Accordingly, the following shall not constitute defects where they fall within accepted industry standards:

  • dimensional tolerances;

  • cut-out tolerances;

  • drilled hole positioning;

  • polished edge appearance;

  • slight corner radius variation;

  • silicone joint widths;

  • expansion gaps;

  • laminated glass characteristics;

  • roller wave;

  • optical distortion;

  • natural inclusions;

  • edge arrissing;

  • slight bowing within recognised limits.

Detailed tolerances are contained within Schedule A.

 

 

19. GLASS PRODUCTS

19.1

Glass is manufactured from natural raw materials.

Minor variations in colour, clarity, reflectivity or appearance may occur.

19.2

Low-Iron glass differs in appearance from standard clear glass.

19.3

Heat-treated glass may exhibit slight optical distortion.

19.4

Minor roller wave, anisotropy or visual characteristics associated with the toughening process shall not constitute manufacturing defects.

19.5

Glass edges remain vulnerable to impact damage after installation.

The Company accepts no liability for accidental edge impacts occurring after Practical Completion.

 

 

20. MIRRORS

20.1

Mirrors naturally reflect imperfections present within surrounding walls, ceilings and floors.

20.2

Slight optical distortion within accepted manufacturing tolerances shall not constitute a defect.

20.3

Expansion gaps may be necessary around mirrors to accommodate movement and installation tolerances.

20.4

The Company warrants mirror silvering only against manufacturing defects.

20.5

Warranty excludes deterioration caused by:

  • excessive humidity;

  • poor ventilation;

  • water ingress;

  • harsh cleaning chemicals;

  • building defects;

  • accidental damage;

  • edge damage after installation.

20.6

Antique mirrors are intentionally manufactured with variations in tone, ageing effects, spotting, clouding and reflective quality.

Such characteristics form part of the product's intended appearance and shall not constitute defects.

 

 

21. PRINTED GLASS & COLOUR MATCHING

21.1

Images viewed on digital screens are indicative only.

21.2

Printed colours may differ due to:

  • monitor calibration;

  • ambient lighting;

  • viewing angle;

  • glass thickness;

  • low-iron glass;

  • print process;

  • natural characteristics of glass.

21.3

Exact colour matching between different production batches cannot be guaranteed.

21.4

Slight print alignment variations within accepted manufacturing tolerances shall not constitute defects.

21.5

Where artwork is supplied by the Customer, the Company accepts no responsibility for image quality, copyright ownership or print suitability.

 

 

22. LED PRODUCTS

22.1

LED products incorporate electronic components manufactured by third parties.

22.2

Minor differences in colour temperature or brightness shall not constitute manufacturing defects.

22.3

Electronic components remain subject to the manufacturer's warranty.

22.4

The Company accepts no liability for defects arising from:

  • power surges;

  • incorrect electrical installation;

  • water ingress;

  • third-party alterations;

  • misuse;

  • incompatible control systems.

22.5

Electrical connections shall be undertaken only by suitably qualified persons unless expressly included within the Company's scope of works.

 

 

23. MEDIA WALLS & DECORATIVE INSTALLATIONS

23.1

Media wall installations frequently involve works by electricians, joiners, decorators and other trades.

23.2

The Company shall not be responsible for delays or defects arising from work undertaken by others.

23.3

The Customer shall ensure that all supporting construction has been completed prior to installation.

23.4

The Company shall not be responsible for future movement, shrinkage or settlement of timber joinery or surrounding finishes.

23.5

The Company accepts no responsibility where televisions, appliances or equipment are changed after manufacture.

 

 

24. CUSTOMER-SUPPLIED MATERIALS

24.1

Where the Customer supplies materials, appliances or fittings, the Company shall not be responsible for their suitability, compatibility or performance.

24.2

Any delays or additional labour arising from Customer-supplied items may be charged as a variation.

24.3

The Company shall not be liable for damage resulting from hidden defects within Customer-supplied products.

 

 

25. MANUFACTURING DEFECTS

25.1

The Customer shall inspect all Goods upon delivery or Practical Completion.

25.2

Any alleged manufacturing defect shall be notified in writing within seven (7) days together with supporting photographs.

25.3

The Company reserves the right to inspect the Goods before accepting any claim.

25.4

Where a manufacturing defect is confirmed, the Company's obligation shall, at its option, be limited to repairing, replacing or refunding the affected Goods in accordance with the Customer's statutory rights.

25.5

The Company shall not be responsible for the cost of removing, reinstalling or replacing third-party products unless required by law or expressly agreed in writing.

PART F – DELIVERY, INSTALLATION & COMPLETION

26. DELIVERY

26.1 Delivery Dates

All delivery dates are estimates only unless expressly confirmed in writing as being of the essence.

26.2 Delays

The Company shall use reasonable endeavours to meet estimated delivery dates but shall not be liable for delays arising from circumstances beyond its reasonable control, including manufacturing delays, supplier delays, transport disruption or Force Majeure events.

26.3 Customer Access

The Customer shall ensure safe and reasonable access for delivery vehicles, personnel and equipment.

26.4 Failed Deliveries

Where delivery cannot proceed due to Customer circumstances, including but not limited to:

  • absence from the property;

  • restricted access;

  • unfinished building works;

  • inadequate lifting access;

  • refusal to accept delivery;

the Company reserves the right to charge:

  • additional delivery costs;

  • storage charges;

  • re-delivery charges;

  • additional labour costs.

26.5 Risk

Risk in the Goods shall pass:

  • upon delivery to the Customer's premises for supply-only Contracts; or

  • immediately upon Practical Completion for supply and installation Contracts,

whichever is applicable.

 

 

27. STORAGE

27.1

Where completed Goods are ready for delivery but the Customer requests postponement, the Company may place the Goods into storage.

27.2

Storage charges may commence fourteen (14) calendar days after written notification that the Goods are ready.

27.3

The Company reserves the right to invoice completed Goods prior to delivery.

 

 

28. INSTALLATION

28.1

Installation dates are estimates only.

28.2

The Company shall use reasonable endeavours to attend on agreed dates but does not guarantee specific installation dates.

28.3

Installation may be postponed where:

  • site conditions are unsafe;

  • weather conditions make installation unsafe;

  • access is restricted;

  • previous trades have not completed their works;

  • the installation area is unsuitable;

  • structural concerns arise;

  • Customer instructions change.

28.4

Additional attendance caused by Customer delays may incur additional charges.

28.5

Installation may generate reasonable levels of dust, vibration and noise.

The Customer shall remove or protect furniture, decorations and valuable items within the work area.

 

 

29. ACCESS, PARKING & SPECIAL EQUIPMENT

29.1

Quotations are based upon normal access conditions.

29.2

Where specialist equipment becomes necessary, including:

  • glazing robots;

  • cranes;

  • scaffold towers;

  • MEWPs;

  • lifting frames;

  • road closures;

  • permits;

  • traffic management;

such costs shall be treated as Contract Variations unless expressly included.

29.3

Where parking charges, resident permits, suspended parking bays, congestion charges, ULEZ charges or similar statutory charges apply, the Customer shall reimburse such costs unless otherwise stated within the quotation.

 

 

30. CUSTOMER RESPONSIBILITIES

The Customer shall:

30.1

Provide safe access throughout the Contract.

30.2

Ensure all building works affecting the installation have been completed.

30.3

Ensure worktops, cabinetry and appliances have been permanently installed before surveying where applicable.

30.4

Remove fragile or valuable items from the work area.

30.5

Keep children, pets and unauthorised persons away from the work area.

30.6

Provide adequate lighting and electrical power where reasonably required.

30.7

Notify the Company immediately if site conditions change following survey.

30.8

Obtain all landlord approvals, planning permissions, listed building consents or management approvals where required.

 

 

31. TEMPORARY SURVEY MARKINGS

31.1

During surveys and installation, the Company may make temporary reference markings where reasonably necessary.

Such markings may include:

  • pencil marks;

  • masking tape;

  • removable labels;

  • chalk;

  • low-tack markers;

  • laser reference lines;

  • other temporary measuring references.

31.2

Minor temporary survey markings shall not constitute property damage.

31.3

The Company shall take reasonable care to remove temporary markings where practical.

31.4

Where a permanent marking is inadvertently left due to the Company's negligence, liability shall be limited to the reasonable cost of making good the affected localised area only.

The Company shall not be liable for redecorating an entire wall, room or property where a local repair would reasonably restore the affected area.

 

 

32. REMOVAL OF EXISTING FIXTURES

32.1

Unless expressly included within the quotation, removal of existing splashbacks, mirrors, tiles, wall panels, trims or similar fixtures is excluded.

32.2

Where removal is agreed, such work shall be undertaken at the Customer's risk.

32.3

The Customer acknowledges that removal of bonded materials may damage:

  • plaster;

  • paint;

  • wallpaper;

  • tiles;

  • silicone;

  • worktops;

  • cabinetry;

  • concealed services;

  • surrounding finishes.

Such damage shall not of itself constitute negligence.

32.4

Unless expressly agreed, the Company has no obligation to redecorate, replaster, repaint or otherwise make good surfaces following removal works.

 

 

33. WALLS, SUBSTRATES & BUILDING TOLERANCES

33.1

The Customer warrants that fixing surfaces are suitable for installation.

33.2

The Company shall not be liable for failures arising from:

  • loose plaster;

  • damp;

  • hollow walls;

  • hidden defects;

  • poor workmanship by others;

  • structural movement;

  • unstable substrates.

33.3

Buildings are rarely perfectly level, square or plumb.

Minor installation gaps or alignment adjustments necessary to accommodate existing building tolerances shall not constitute defects.

 

 

34. PRACTICAL COMPLETION

34.1

Practical Completion occurs when the installation is substantially complete and capable of its intended purpose.

34.2

Minor snagging items shall not prevent Practical Completion.

34.3

The Customer shall inspect the installation upon completion.

34.4

Visible defects shall be reported within seven (7) calendar days.

34.5

Continued occupation, use or benefit of the installed Goods shall constitute acceptance of Practical Completion unless material defects preventing normal use have previously been notified.

 

 

PART G – WARRANTIES

35. GENERAL WARRANTY

35.1

The Company warrants that Goods shall be free from manufacturing defects upon delivery or Practical Completion.

35.2

Warranty periods shall be those specified within the quotation, product specification or manufacturer's documentation.

35.3

Warranty claims shall be submitted in writing together with photographs and proof of purchase.

35.4

The Company reserves the right to inspect the Goods before accepting any warranty claim.

 

 

36. WARRANTY EXCLUSIONS

Unless required by law, warranties do not cover:

  • accidental damage;

  • impact damage;

  • misuse;

  • abuse;

  • neglect;

  • vandalism;

  • third-party alterations;

  • structural movement;

  • building settlement;

  • water ingress;

  • condensation;

  • poor ventilation;

  • chemical damage;

  • incorrect cleaning;

  • electrical faults beyond the Company's control;

  • fair wear and tear.

 

 

37. GLASS BREAKAGE

37.1

Glass is a fragile material.

37.2

Following Practical Completion, accidental breakage becomes the Customer's responsibility.

37.3

Thermal stress arising from third-party appliances, heat sources or alterations shall not be covered by warranty.

 

 

38. WARRANTY REMEDIES

Where the Company accepts a valid warranty claim, it may, at its sole discretion:

  • repair the Goods;

  • replace the Goods;

  • provide a reasonable price reduction;

  • refund the affected Goods,

as appropriate under the circumstances and applicable law.

Repairs or replacements carried out under warranty shall not extend the original warranty period unless required by law.

 

 

PART H – LIABILITY & LEGAL PROVISIONS

39. LIMITATION OF LIABILITY

39.1

Nothing within these Terms excludes liability which cannot lawfully be excluded.

39.2

Subject to Clause 39.1, the Company's total aggregate liability arising from any Contract shall not exceed the total Contract price.

39.3

The Company shall not be liable for:

  • indirect loss;

  • consequential loss;

  • loss of profit;

  • loss of business;

  • loss of revenue;

  • loss of opportunity;

  • loss of contracts;

  • business interruption.

39.4

Nothing within this clause limits the Customer's statutory rights.

 

 

40. CUSTOMER DUTY TO MITIGATE LOSS

40.1

The Customer shall allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any alleged defect before engaging third parties.

40.2

The Customer shall take reasonable steps to minimise any loss.

40.3

The Company shall not be liable for disproportionate remedial costs where a reasonable localised repair would adequately remedy the issue.

 

 

41. FORCE MAJEURE

The Company shall not be liable for delay or failure arising from circumstances beyond its reasonable control including:

  • severe weather;

  • flooding;

  • fire;

  • industrial action;

  • war;

  • terrorism;

  • pandemics;

  • government restrictions;

  • transport disruption;

  • power failure;

  • supplier failure;

  • shortages of raw materials;

  • shortages of imported products;

  • shipping delays;

  • acts of God.

Time for performance shall be extended accordingly.

 

 

42. RETENTION OF TITLE

42.1

Ownership of Goods shall remain with the Company until payment has been received in full.

42.2

Until ownership passes, the Customer shall:

  • store Goods separately where reasonably practicable;

  • protect them from damage;

  • maintain adequate insurance.

42.3

Where legally entitled, the Company may recover unpaid Goods.

 

 

43. PHOTOGRAPHY & MARKETING

43.1

The Company may photograph completed installations for:

  • quality control;

  • training;

  • portfolio;

  • website;

  • social media;

  • advertising;

  • AI-generated visualisations;

  • marketing.

43.2

Unless the Customer objects in writing before installation, such photographs may be used provided no personal information is disclosed without consent.

43.3

Security-sensitive sites shall only be photographed with prior written approval.

 

 

44. CONFIDENTIALITY

Both parties shall keep confidential commercially sensitive information exchanged during the Contract except where disclosure is required by law.

 

 

45. DATA PROTECTION

The Company shall process personal data in accordance with applicable UK data protection legislation and its published Privacy Policy.

 

 

46. DISPUTE RESOLUTION

The parties shall endeavour to resolve disputes through good faith discussions.

Where appropriate, mediation should be considered before commencing formal legal proceedings.

Nothing within this clause prevents either party seeking urgent injunctive relief.

 

 

47. GOVERNING LAW

These Terms shall be governed by the laws of England and Wales.

The Courts of England and Wales shall have exclusive jurisdiction.

 

 

48. ENTIRE AGREEMENT

These Terms, together with:

  • the quotation;

  • approved drawings;

  • written variations;

  • specifications;

  • order confirmations;

constitute the entire Contract between the parties.

No verbal statement or representation shall form part of the Contract unless confirmed in writing by the Company.

 

PART I – SCHEDULES

The following Schedules form part of the Contract between the Company and the Customer and should be read together with these Terms and Conditions.

SCHEDULE A

MANUFACTURING & INSTALLATION TOLERANCES

A1. General

The Customer acknowledges that bespoke architectural glass products are individually manufactured and installed within recognised industry standards. Absolute perfection cannot be guaranteed.

Unless otherwise expressly agreed in writing, the tolerances below shall not constitute defects.

A2. Dimensional Tolerances

Characteristic Typical Tolerance
Overall Width & Height ±2 mm
Hole Position ±2 mm
Cut-outs ±2 mm
Radius Corners ±2 mm
Straight Edge Industry Standard
Glass Thickness Manufacturer's Tolerance
Silicone Joint Width Variable according to installation

A3. Glass Characteristics

The following characteristics are inherent in architectural glass manufacture and shall not constitute defects:

  • slight optical distortion;
  • roller wave resulting from the toughening process;
  • anisotropy (strain pattern visible in certain lighting conditions);
  • minor edge arrissing;
  • slight bowing within recognised standards;
  • natural inclusions;
  • slight variations in reflectivity.

A4. Printed Glass

Printed glass may display:

  • minor colour variation;
  • slight image alignment tolerance;
  • slight batch variation;
  • minor tonal variation;
  • differences caused by glass type.

Colour appearance will vary according to:

  • ambient lighting;
  • daylight;
  • artificial lighting;
  • viewing angle;
  • surrounding colours.

A5. Mirrors

Mirror installations may exhibit:

  • reflection of uneven walls;
  • optical exaggeration of existing building imperfections;
  • slight manufacturing distortion;
  • expansion gaps around edges.

These shall not constitute manufacturing defects.

A6. Antique Mirrors

Antique mirrors are intentionally manufactured with:

  • ageing marks;
  • foxing;
  • clouding;
  • colour variation;
  • distressed appearance;
  • inconsistent reflectivity.

These features are integral to the design.

A7. Installation Tolerances

Installation may require:

  • expansion gaps;
  • silicone joints;
  • minor alignment adjustments;
  • packing pieces;
  • levelling adjustments.

Such adjustments shall not constitute defects where consistent with good industry practice.

SCHEDULE B

CUSTOMER INSTALLATION CHECKLIST

To avoid delays and additional costs, the Customer shall ensure the following before the agreed installation date.

Property

✓ Walls complete

✓ Decorating finished

✓ Worktops permanently installed

✓ Cabinets fixed

✓ Appliances installed where required

✓ Flooring complete

Access

✓ Clear access route

✓ Parking available

✓ Lift available where necessary

✓ Staircase clear

✓ Working space available

Utilities

✓ Electrical supply available

✓ Water supply available if required

✓ Heating operational where appropriate

Existing Fixtures

Unless specifically included within the quotation:

✓ Existing splashbacks removed

✓ Existing mirrors removed

✓ Existing wall panels removed

✓ Existing trims removed

Working Area

✓ Valuable items removed

✓ Furniture protected

✓ Children supervised

✓ Pets secured away from the work area

Failure to satisfy these requirements may result in:

  • aborted installation charges;
  • additional attendance charges;
  • revised installation dates;
  • storage charges.

SCHEDULE C

GLASS, MIRROR & LED CARE GUIDE

C1. Cleaning

Clean glass and mirrors using:

  • clean warm water;
  • soft microfibre cloths;
  • non-abrasive glass cleaners.

Avoid:

  • scouring pads;
  • abrasive powders;
  • razor blades;
  • strong solvents;
  • acidic cleaners.

C2. Mirrors

Prevent prolonged moisture exposure.

Provide adequate ventilation within:

  • bathrooms;
  • swimming pool areas;
  • spa facilities.

Do not allow water to collect around mirror edges.

C3. Printed Glass

Do not use:

  • bleach;
  • acetone;
  • abrasive chemicals;
  • solvent-based cleaners.

Only clean using soft cloths and approved glass cleaners.

C4. LED Products

Do not:

  • dismantle components;
  • modify wiring;
  • overload transformers;
  • expose electrical components to water.

Electrical repairs must only be undertaken by suitably qualified persons.

C5. Silicone

Silicone joints are consumable materials.

Over time they may naturally:

  • discolour;
  • shrink;
  • require replacement.

This does not constitute a manufacturing defect.

SCHEDULE D

WARRANTY CLAIM PROCEDURE

Step 1

Notify the Company in writing within the applicable warranty period.

Step 2

Provide:

  • photographs;
  • proof of purchase;
  • description of the issue;
  • installation address.

Step 3

Do not remove or alter the affected Goods unless necessary for safety.

Step 4

Allow the Company reasonable opportunity to inspect the Goods.

Step 5

Where the Company accepts a valid warranty claim, it shall determine the most appropriate remedy, which may include:

  • repair;
  • replacement;
  • reasonable price reduction;
  • refund,

having regard to the circumstances and applicable law.

SCHEDULE E

COMMERCIAL PROJECTS

The following provisions apply to contracts involving:

  • developers;
  • architects;
  • contractors;
  • hotels;
  • restaurants;
  • offices;
  • retail premises;
  • public sector organisations.

E1. Programme

Construction programmes are indicative unless expressly stated to be contractual milestones.

E2. Other Trades

The Company shall not be responsible for delays caused by:

  • builders;
  • electricians;
  • plumbers;
  • joiners;
  • decorators;
  • architects;
  • designers;
  • site management;
  • principal contractors.

E3. Phased Installations

Where works are phased, each phase may be separately:

  • surveyed;
  • manufactured;
  • delivered;
  • invoiced.

E4. Site Attendance

Additional attendances requested after completion of scheduled visits may be chargeable.

E5. Storage

Where completed Goods cannot be installed because the site is unavailable, storage charges may apply.

E6. Damage by Others

The Company shall not be responsible for damage caused after installation by third parties or subsequent construction activities.

SCHEDULE F

CUSTOMER COMPLAINTS & RECTIFICATION PROCEDURE

The Company is committed to resolving concerns fairly, promptly and professionally.

F1. Notification

The Customer should notify the Company of any concerns as soon as reasonably practicable, providing sufficient details and photographs where appropriate.

F2. Opportunity to Inspect

Before instructing third parties or carrying out remedial work, the Customer shall provide the Company with a reasonable opportunity to inspect the alleged defect.

F3. Opportunity to Rectify

Where the Company accepts responsibility, it shall be given a reasonable opportunity to repair, replace or otherwise rectify the issue.

F4. Independent Remedial Works

Except in cases of emergency or where required by law, the Company shall not be liable for the cost of third-party remedial works commissioned without its prior written agreement.

F5. Proportionate Remedy

Where remedial works are required, the remedy shall be proportionate to the defect. The Company shall not be required to replace or redecorate unaffected areas where a localised repair will reasonably restore the affected area.

 

 

COMPANY DETAILS

Trading Name: CreoGlass®

Legal Entity: Bonimi Interior Design Ltd

Company Registration Number: 15172847

VAT Registration Number: GB452328209

Telephone: 01923 947454

Email: sales@creoglass.co.uk

Website: creoglass.co.uk

Registered in England & Wales