Fast shipping

Easy returns and exchanges

24/7 Customer Support

Fast, Made-to-Order Shipping — Crafted Just for You

At CreoGlass, we pride ourselves on delivering high-quality, made-to-order splashbacks without the long wait times. Every piece is custom-made right here in the UK with expert craftsmanship and attention to detail, ensuring you get a product that’s not only beautiful but also built to last.

We aim to get your order produced and ready to ship within 7 to 15 business days. That’s because we don’t mass-produce or keep stock — your splashback is created just for you, with care and precision. This timeframe allows us to maintain our high standards while still offering quick turnaround times compared to many bespoke manufacturers.

Once your order has been quality-checked and dispatched, you’ll receive a shipping confirmation with tracking details so you can follow its journey right to your door. Most UK deliveries arrive within 1 to 5 business days after dispatch, depending on your location.

We understand how exciting it is to complete a project, and we do everything we can to get your splashback to you as quickly as possible — without cutting corners. If there are any unexpected delays, our team will be in touch to keep you informed every step of the way.

So when you order from CreoGlass, you're not just getting stunning design — you're also getting speed, transparency, and reliable delivery, from our workshop to your wall.

Changed Your Mind? No Problem.

We get it — sometimes things just don’t work out. That’s why we offer a 30-day return policy, giving you plenty of time to decide if your Creoglass product is the perfect fit for your space.

If it’s not quite right, no worries. As long as the item is unused, in its original condition and packaging (with tags, if applicable), and you’ve got your proof of purchase, we’re happy to help with a return.

Just drop us an email at sales@creoglass.co.uk to get started. Once we’ve approved it, we’ll send you a return label and clear instructions on how to send it back to us — easy as that. (Just be sure not to send anything back without contacting us first.)

We want you to feel good about your order — and about returning it, if needed.

Always Here for You – 24/7 Support You Can Count On

At CreoGlass, we know that great service doesn’t stop when the workday ends. Whether you're browsing late at night, finalising a project over the weekend, or have a quick question before placing your order — our customer support team is always just a message away.

We offer round-the-clock, 24/7 support to make sure you're never left waiting for answers. From product advice and installation guidance to order updates and returns, we’re here to help at every step. Friendly, knowledgeable, and real — our team is ready to assist you whenever you need it.

Need help choosing the right splashback? Not sure how the colour will look in your kitchen? Wondering when your order will arrive? No problem. Just reach out, and we’ll respond promptly with clear answers and helpful guidance — day or night.

We take pride in offering a truly personal customer experience, not automated replies or frustrating delays. Every message is answered with care, because your satisfaction is our top priority.

So no matter the time, question, or concern — we’re here when you need us, 24/7.

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